Terms and Conditions

About the shop

stillsidetracked is operated by Gabrelle Green, a Texas sole proprietor trading as stillsidetracked, offering handmade rugs and custom rug requests within the United States only. Contact g@stillsidetracked.com with questions before ordering. You must be at least 18 to submit a request or place an order and must provide accurate information.

Gallery, enquiries, and prices

This website displays a rug gallery and accepts custom enquiries. Online checkout is disabled. Use the Instagram link to ask about buying a piece; sending a message or custom request does not reserve a rug or create an order. Availability, the total price, shipping, applicable tax, and any payment arrangements are confirmed directly before you pay.

Prices are in U.S. dollars. Applicable shipping and tax are shown before payment. Dimensions are approximate where identified as such; screens may show colors differently. Handmade variation does not remove your rights if an item is defective or materially different from its description. Each available rug is a single piece unless its listing states otherwise.

A successful payment and order confirmation record your purchase. If we cannot fulfill an order, we will contact you and refund amounts paid for the unfulfilled order. We will not substitute a rug or increase an agreed price without your agreement.

Custom work

A custom request is a request for a quote. It does not create an order, charge you, or guarantee availability. Before any deposit, we will agree in writing on the design, dimensions, materials, total price, delivery cost, deposit, cancellation terms, and expected shipment or pickup timing. A 50% deposit is normally required after approval, with the balance due before shipment or pickup. The Refund Policy explains cancellation and refund limits.

Only submit artwork that you own or have permission to use for the proposed rug. Submitting a reference does not establish permission to reproduce someone else's character, logo, or artwork. We may request evidence of permission or decline the design. You retain your rights in your submitted work; you permit us to use it only to review and fulfill your request. Public display or promotional use requires separate permission.

Shipping, pickup, and delays

Customers pay shipping costs. We ship within the United States using UPS and USPS. Ready-made rugs are handed to the selected carrier within 2–3 business days after payment, excluding weekends and carrier holidays. Custom-order timing is agreed separately. Before payment, we confirm the available shipping services and prices so you can choose your preferred option. Available carriers and services depend on the destination, packed size and weight, and mailing date; both carriers may not be available for every rug. Transit times begin after the selected carrier accepts the package and do not include preparation or custom production time. Next-day or two-day delivery is offered only when the carrier confirms that service for the shipment; any carrier guarantee is subject to that carrier's terms.

Delivery areas and charges are confirmed before purchase. Pickup is by arrangement in the Austin area. We will give a shipment estimate and notify you if we cannot meet it. Where required, we will seek your agreement to a delay or offer cancellation and a full, prompt refund. A custom-order or deposit term does not override those rights.

If an order arrives damaged, is incorrect, or does not arrive, contact us so we can investigate and arrange an appropriate remedy. Please keep packaging and photos if reasonably available; the absence of photos does not automatically remove your legal rights.

Product care and use

Follow the care and intended-use information supplied with your rug. Keep rugs away from open flames and heat sources. Use an appropriate rug pad on smooth floors where needed to reduce slipping. Ask us about materials or suitability before ordering. These care instructions do not replace required product safety testing or labels.

Privacy and acceptable use

Our Privacy Policy explains data handling. Do not submit unlawful content, interfere with the site, or attempt to access another person's information. Links to other websites have separate terms and policies.

Questions and legal rights

Contact g@stillsidetracked.com to discuss an order or concern. Nothing in these terms excludes a remedy, warranty, or consumer protection that cannot lawfully be excluded. We do not require arbitration or a waiver of legal claims through these terms. Updates apply prospectively; the agreed terms of an existing order are not changed retroactively without agreement or a legal requirement.